The Best Help Desk & Ticketing Systems for 2026

Powerful for creators selling high-ticket courses on Shopify, integrating help desk with purchase history for instant context.

An all-in-one community platform that integrates support tickets directly into student community forums for a unified experience.

A multi-channel help desk that provides a unified view of customer interactions across social media, email, and SMS.

A Gmail-based help desk that allows remote teams to manage support directly within Google Workspace without learning a new tool.

Ideal for high-growth courses, using AI bots to handle routine student questions while offering personalized in-app messaging.

Combines live chat with chatbots, allowing course creators to capture leads and answer student questions in real-time.

An e-commerce CRM that focuses on self-service, allowing customers to track, return, or cancel orders without contacting support.

Remote-first teams often use Slack as their primary help desk by integrating apps that turn Slack channels into shared inboxes.

An AI-powered help desk specifically designed for startups and DTC brands, offering an unified inbox at a fraction of the cost.

A scalable solution for larger course academies, featuring robust multi-channel support and deep analytics for support teams.

A people-centered help desk that treats customers like humans, showing their entire lifetime history across all brands you own.

Tailored for retail giants, Zendesk offers complex logistics integrations and high-volume ticket handling for global brands.

The go-to for remote engineering and IT teams who need to link customer support tickets directly to dev tasks and bug fixes.

Ideal for startups already using HubSpot CRM, unifying support with marketing and sales for a 360-degree view of customers.

Enterprise-grade support for massive online course providers who need complex routing and massive scalability.

A unified platform that shows the 'Customer Journey,' helping remote agents understand exactly what a user did before reaching out.

A completely free live chat and ticketing system for bootstrapped startups that need professional support without a budget.