7 Best CRM Software for E-commerce Sellers (2026)
Don't waste money on the wrong tools. We analyzed the top CRM Software to help you find the perfect match for e-commerce sellers.
Klaviyo
An intelligent marketing automation platform that uses customer purchase data to drive personalized email and SMS campaigns for Shopify and BigCommerce stores.
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Runner Ups
Gorgias
Customer SupportA customer service-focused CRM that allows sellers to see order history and edit orders directly from the support ticket interface.
- Multi-channel support
- Order editing in-app
- Social media integration
- Ticket-based pricing
- Limited marketing tools
Starting at
From $10/mo
Omnisend
Omni-channel ReachAn omni-channel marketing platform tailored for e-commerce, focusing on combined email, SMS, and push notification automation.
- Easy drag-and-drop
- Pre-built workflows
- SMS marketing
- Free plan is limited
- Reporting could be deeper
Starting at
Free for small lists
Drip
DTC BrandsA DTC-focused CRM that prioritizes customer segmentation and 'workflow' logic based on real-time browsing and purchasing behavior.
- Powerful segmentation
- Visual workflow builder
- Good analytics
- Limited SMS options
- UI can be cluttered
Starting at
From $39/mo
HubSpot
Customer LifecycleA robust CRM with a dedicated e-commerce bridge, allowing sellers to manage abandoned carts and track customer lifetime value (LTV).
- Massive ecosystem
- Great free tools
- Inbound marketing
- Expensive scaling
- Complex for beginners
Starting at
Free / Paid from $20/mo
Copper
B2B E-commerceA Google-native CRM that integrates directly with Gmail, perfect for e-commerce brands managing wholesale or B2B relationships via email.
- Zero data entry
- Google Workspace integration
- Clean interface
- No native SMS
- Limited to Google users
Starting at
From $23/mo
ActiveCampaign
Complex AutomationsCombines CRM and email marketing with deep e-commerce integrations, focusing on customer journey automation and 1:1 personalization.
- Advanced automations
- Built-in CRM
- Site tracking
- Steep learning curve
- Interface can be slow
Starting at
From $49/mo
Frequently Asked Questions
Common questions about choosing the right software.
We analyze dozens of data points including pricing, feature sets, user reviews from trusted platforms (like G2 and Capterra), and real-world performance. Our "Top Pick" balances raw power with value for money.
Yes, software pricing is dynamic. While we update our database regularly (Last update: February 2026), we recommend clicking the "Check Price" button to see the most current live offers.
Yes! We may earn a small commission if you purchase through our links, but this comes at no extra cost to you. This supports our research team.